TERMS OF CONDITIONS
TERMS OF CONDITIONS & SERVICE
PLEASE READ CAREFULLY. The Duende Naturál Terms of Service ("Duende Terms") is a legal agreement between you and Duende Naturál ("we," "us," or "our") that governs your membership and interaction on DuendeNatural.com and other Duende Naturál services (collectively, the "Site") and your purchases and use of products and services made available through the Site. By using the Site, you signify that you have read, understand and agree to be bound by all of these Duende Terms. We have the right to change the Duende Terms at any time without notice, effective upon its posting to our Site. Your continued use of the Site shall be considered your acceptance to the revised Duende Terms.
SERVICE PROVIDER TERMS.
Service Providers may require you to agree to additional terms and conditions in connection with the products and services you purchase from them. Please read all additional terms and conditions carefully. You agree to abide by all additional terms and restrictions, including without limitation, availability, age and occupancy requirements, pet policies, policies on children, fares and other restrictions. You agree that any violation of any such terms and/or restrictions may result in cancellation of your reservation, forfeiture of costs and expenses in connection with your reservation, and being charged by Duende Naturál for any costs we incur as a result of such violation.
It's possible that your booking may be available when you place an order, but becomes unavailable prior to the date of the activity. If this occurs, your sole remedy is to contact Duende Naturál or the Service Provider to make alternative arrangements.
CANCELLATIONS AND CHANGES TO RESERVATIONS.
Generally, we do not accept cancellations or changes to Duende reservations and purchases made on the Site. However, if you have any issues with your order, please contact our support team at firstname.lastname@example.org or +1 (516) 500.1874 and we will work to review and resolve the issue in the way we deem most appropriate, subject to our sole discretion. There will be no refunds given due to program demand and the volume of pre-program preparation. Deferrals received 30 days before the program start date are subject to full payment of the program fee.
The purchases made through Duende Naturál do not include incidental expenses, except as specifically described in your itinerary, and you are liable for all such incidental expenses that you incur during, or in anticipation of, your purchased product and/or service. These things may include but are not limited to: airfare to the destination, lunches, incidental expenses, alcohol, and any entrance or departure fees into the destination country.
You agree and acknowledge that in order to participate in any Duende Naturál travel, insurance is compulsory. The insurance that you obtain must adequately cover you for medical expenses, accidents, property loss, and curtailment or cancellation of your trip. Such insurance is not included with your purchase on the Site. Proof of insurance will be required prior to departure and lack thereof will result in cancellation of participation in the trip.
RISKS AND INDEMNITY.
You acknowledge and agree that participation in activities, such as adventure travel, involves inherent risks and dangers of accidents, personal and bodily injury (including death) and property loss or damage. You agree that you have considered the nature and extent of the risks involved and voluntarily choose to assume all such risks, both known and unknown, even those risks that result from the negligence of others and assume full responsibility for your participation in such activities.
You agree to indemnify, defend and hold harmless Duende Naturál, its affiliates, officers, directors, employees, agents, services providers and licensors from and against all losses, liabilities, costs (including without limitation attorneys' fees and costs on appeal or at trial), damages, judgments, claims, of every kind and nature, to the fullest extent permitted by law, arising from or relating in any way to (i) your use of the Site, (ii) the products and services purchased through the Site, (iii) any liabilities, claims, damages and injuries arising from or related to any act or omission of a Service Provider or another third party, (iv) your conduct in connection with the Site, or (v) your violation of these Duende Terms, the Terms of Service, any law or the rights of any third party.
— Updated November 4, 2016